Terms & Conditions

Terms and Conditions


The purpose of these conditions is to define the General Conditions of Sale between La Pampa Shoes and the User, from the act of purchase to the various services provided by La Pampa Shoes, such as payment methods and conditions of delivery of orders.


The User can place their order online at www.lapampashoes.com

To successfully complete your order, certain personal data will be required, such as your e-mail address, name, address, telephone number, etc. The User must fill in all the required fields for this purpose.

By making an online purchase, the User expresses his/her full and complete acceptance of the general conditions of sale, the prices and the description of the products included in this transaction. These general conditions of sale shall be the only ones applicable between the two parties. In the event of unavailability of the product, La Pampa Shoes undertakes to inform the User and refund the amount paid within approximately 30 (thirty) days from the date of knowledge of this unavailability.


For addresses in continental Portugal and Spain, delivery is made in 1 to 3 working days after dispatch of the order.

Azores and Madeira: Delivery between 5 to 10 working days (after dispatch).

Austria, Belgium, Croatia, Czech Republic, Denmark, Estonia, Finland, France (Metropolitan and Corsica), Germany, Greece, Holland, Italy, Luxembourg, Poland, Slovakia, Slovenia, Sweden, Lithuania, Hungary, Latvia, Romania, United Kingdom (except Channel Islands): 5 to 7 working days (after dispatch).

Ireland: Delivery between 8 to 10 working days (after dispatch).

Balearic and Canary Islands: Delivery between 5-7 working days (after dispatch)


La Pampa Shoes has at your disposal different payment methods: ATM Reference, Mbway, Payshop


Prices are to be understood in euros, with taxes and duties included. All prices shown include VAT (where applicable) at the legal rate in force. La Pampa Shoes reserves the right to change prices and specifications without notice.


You have 30 days after your purchase to exchange / return an article by sending by Registered Mail.

La Pampa Shoes

Rua Manuel Dias Fonseca, 210

4450-121 Matosinhos

The refund will be processed after receipt of the returned articles and respective evaluation by the Quality Department in the same method of payment used at the time of purchase.

La Pampa Shoes is not responsible for shipping costs when returning or exchanging items, even if the purchase has been made during a campaign to offer shipping costs.


By accessing and using the website Lapampashoes.com, the User is consenting to accept and respect the conditions described in the section Privacy Policy.

La Pampa Shoes is committed to protecting your privacy and making your shopping experience as pleasant as possible. This statement applies only to the La Pampa Shoes website, regulating the collection and processing of personal data of our customers. By using La Pampa Shoes's website, you consent to the data practices described in this statement.


All the content presented on this website is the exclusive property of La Pampa Shoes.


Portuguese law is applicable to the present General Conditions of Sale. If not settled by agreement between the parties, any dispute arising from the General Conditions of Sale

shall be submitted to the competent Portuguese court.


Your data is collected for two reasons:

1st - Processing of your order

2nd - To provide you with a better service

Personal data collected by La Pampa Shoes

1 - Email address;

2 - Name;

3 - Address(es): Home and/or work;

4 - Phone Number;

5 - Country and/or City


La Pampa Shoes collects and uses your personal data to manage the site www.lapampashoes.pt and to provide you with services that have been requested. Your personal data is also used to inform you of new products and / or services available on our site and our affiliates. You may also be contacted as part of questionnaires and surveys to find out your opinion on the services provided or new services that we may offer.

La Pampa Shoes does not sell or make available the data of its customers to third parties. You may, however, be contacted on behalf of business partners about some offers that may be of interest. In these cases, the personal data that identifies you (name, e-mail, address and phone number) will not be transferred to third parties but shared with partners who will help us to develop statistical analysis (via e-mail or letter), customer service or deliveries/collections. All these intermediate partners are prohibited from using your data for purposes other than those listed above and are also required to maintain confidentiality.

La Pampa Shoes does not use or disclose personal information without your explicit consent.

La Pampa keeps track of the pages our customers visit within the site www.lapampashoes.com to determine which services/products are most requested. The data collected is used to provide targeted services to customers who demonstrate an interest in certain areas of our site/product.

La Pampa Shoes only provides your information, without your consent, if required by law or if it has a good faith belief that this action is necessary:

(a) Comply with certain decrees of law or legal notices about La Pampa Shoes the site;

(b) To protect and defend the rights and property of La Pampa Shoes;

(c) Act on special circumstances to protect users of www.pampashoes.com or the general public.


La Pampa Shoes stores the personal information you provide on servers that are in a secure environment, protected from unauthorized access, use or disclosure.


La Pampa Shoes may occasionally change this statement and its Privacy Policy to reflect company image and customer feedback. We encourage our customers to periodically review our Privacy Policy to be up to date on how La Pampa Shoes protects your information.