Shipping policy

Shipping Orders

For mainland Portugal, orders are shipped via CTT or Fema Transportes. Orders to other locations are sent through CTT, which then forwards them to the local postal services in the customer’s country.

Delivery times are generally as follows:

  • Mainland Portugal: 24-48 hours (CTT or Carrier)
  • Islands: 3-5 days (CTT)
  • International: 5-7 days (CTT)

Shipping costs are applied as follows:

  • For orders within Portugal over €49.90, shipping is free. Below this amount, the shipping cost is added to the final purchase price.
  • For orders within the European Union, only shipping fees apply, which are added to the final price at checkout.
  • For orders outside the European Union, additional customs fees may apply, which we cannot calculate in advance and are always the customer’s responsibility.

Once item availability is confirmed and payment is received, your order will be shipped the same day or the next business day. If you are not at the address during delivery, a notice will be left in your mailbox with the local post office’s details so you can collect the package as soon as possible. For CTT, this period is three business days.

Exchanges and Refunds

If you are not satisfied with an item or if the size does not fit, you have up to 15 days to exchange or return it. Items must be intact and in their original packaging. To request an exchange or return, please email lapampashoes@gmail.com, including the order number.

Refunds will be processed after receiving and inspecting the returned items and will be issued via the original payment method. La Pampa Shoes does not cover shipping costs for exchanges or returns, even if free shipping was offered as part of a promotion.

Items that show signs of use or have damaged outer packaging will not be accepted for return or exchange. Products missing accessories, documentation, or original packaging will not be refunded.

If you receive an order with a damaged outer package, please contact your local post office or carrier. For items that are damaged or defective, please email us at lapampashoes@gmail.com as soon as possible.

Suggestions/Complaints

Suggestions or complaints can be sent to lapampashoes@gmail.com.